IT Administrator - Luxury Hospitality
Full-time
The Opportunity
An opportunity has arisen for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day IT operations across a multi-site environment including hotel, spa, and guest-facing services.
You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment.
Key Responsibilities
Provide first-line IT support across the business including hardware, software, Wi-Fi, POS systems and office applications
Log, prioritise and resolve IT support tickets within agreed SLAs
Support onboarding and offboarding processes including user accounts and equipment setup
Maintain accurate records of IT assets, software licences and equipment
Assist with hardware maintenance including laptops, desktops, printers and network devices
Support network stability including Wi-Fi and internal systems
Troubleshoot guest-facing technology issues
Assist with system updates, patching and routine maintenance
Support IT projects, upgrades and new system implementations
Ensure adherence to cybersecurity and data protection protocols
About You
Previous experience in an IT support or IT Administrator role
Experience within a hotel, resort or hospitality environment is essential
Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems
Confident supporting non-technical users across multiple departments
Hands-on, proactive and comfortable working in a fast-paced environment
Flexible to work occasional weekends where required
Full UK driving license
Please feel free to apply if you meet the criteria.