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We're looking for a new addition to our passionate and dedicated team here at The Cycle Hub!
Passion for bikes and cycling (whether road, MTB or any other discipline) is a must! As a family run, "by riders, for riders" local bike shop, our priority is supporting our local cycling community with top notch service, expert sales advice, and a passion for all things two-wheels!
Core duties will include assessing, repairing and servicing all types of bikes, both electric and non electric with a keen eye for detail. We strive to ensure every bike serviced by us leaves the shop as good as, if not better than new; quality work is key!
Time management and excellent personal organisation are a must in order to effectively manage job load and keep track of labour timings.
There is scope for this role to expand over time if the candidate shows a willingness to work hard, learn new skills and take on further responsibilities, allowing for a pathway to higher renumeration in line with expanded duties.
Responsibilities
* Asses, fix and repair bikes in for servicing.
* Remain up to date and knowledgeable on the latest component releases.
* Provide relevant and considered advice to customers for part upgrades and replacements.
* Engage with customers over the phone to discuss work estimates and answer customer queries on recommended work.
* Upsell items where appropriate to enhance customer satisfaction and increase sales.
* Build up and PDI new bikes to a high standard ready for sale.
* Collaborate with team members to ensure smooth shop operations.
* Assist in workshop stock management, monitoring to maintain good stock of regular use parts.
Skills/Experience Required
Qualifications & Skills
* Proven time management skills to handle multiple tasks efficiently.
* Excellent communication skills in English
* Strong organisational skills to manage workload across multiple jobs.
* Previous bicycle mechanic experience required
* High personal standards for own quality of work and a drive to consistently improve
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