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Divisional Service Administrator and Team Leader, Inverness
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
507b5c115dcc
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
We are recruiting for a Team Leader with excellent customer service and administration skills. The successful candidate will oversee a team of administrators in Inverness and will also be responsible for overseeing department administration functions across all seven branches. This will require some travel and occasional overnight stays. **Key Responsibilities*** Manage the administration function of the department, ensuring that all servicing tasks are communicated and allocated to the team.* Ensure the administration team maintains a high level of customer service.* Ensure processes and standards are adhered to by servicing and administration personnel.* Review and approve timesheets and holiday requests.* Conduct performance improvement meetings as required, handling situations as they arise to avoid un-necessary escalation.* In conjunction with the Divisional Hire and Service Manager, conduct staff appraisals for the administration team.* Ensure departmental compliance in accordance with the company quality assurance procedures.* Organise and take part in Saturday service desk rota.* Oversee the provision of a comprehensive administrative service across all workshops/hire departments and achieve timely, accurate information and high quality output ensuring all branches are using the same processes and procedures.* Manage and maintain the warranty process system, ensuring claims are made and payments received and reconciled.* Deal with routine enquiries from customers, staff and visitors (i.e. by telephone, written correspondence, in person) and provide them with the relevant information or refer more complex, non-standard queries to the appropriate member of staff.* Maintain and update all archive files both manual and computerised so that information is available in an organised fashion.* Take responsibility for reconciling cash receipts, e.g. reconcile till float.* Process sales orders and invoices.* Prepare monthly reporting for Inverness branch and assist with branch monthly reporting if required.* Assist with serving customers during very busy periods within the branch.* Assist with dealing with customer complaints and queries.* Provide on-the-job training to new and existing employees as required.* Overall, a willingness to take on all aspects of administration within the department. **Skills and Experience*** Must have the ability to work within and contribute to a team.* Ideally will have experience of managing or supervising a team of administration staff and will be capable of delegating tasks to team members.* Will be capable of training others on systems and processes.* Excellent organisational and administrative skills, including managing time effectively are essential to be successful in the role.* Must have excellent numeracy skills, IT literacy and experience of Microsoft packages with a confidence to learn new systems.* Must be proactive, enthusiastic, self-motivated with a high attention to detail.* Must have a valid UK driving license.* Will need to be able to undertake travel to all branches with occasional overnight stays.* Must be eligible to work in the UK and already live within a commutable distance of Inverness. **Benefits*** Pension scheme* Death in Service Benefit* Cycle to Work Scheme* Employee discount* Discretionary annual bonus, based on company performance* Additional holiday based on length of service
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