General Adviser
Hours: 37 Hours per week
Salary: £24,335 per annum
Job Type: Permanent
Annual Leave: 20 days plus bank holidays & five office closure days (3 at Christmas and two in the summer)
Location: Hybrid Great Yarmouth (3 days/week) & remote (2 days/week)
Pension: 4.5% Contribution
The Role:
We’re looking for a compassionate and confident General Adviser to join our team at Norfolk Citizens Advice. You’ll give advice, providing essential support over the phone and face-to-face, on various issues to people facing financial hardship, housing problems, and rising energy costs.
What you’ll do:
· Deliver one-to-one advice face-to-face and by phone, on any advice area clients may come to us with regarding benefits, housing, finance, and crisis support
· Offer clear, easy-to-understand advice to people facing complex challenges
· Record case notes accurately using our digital system
What we are looking for:
We will provide full training; however, we will favour applicants who demonstrate the following experience:
· Strong communication skills
· Confidence using IT and phone systems
· A calm, problem-solving approach
· Ability to work independently and as part of a team
· Experience in advice, call handling, or support work (desirable, not essential)
We offer our staff:
· Comprehensive training to become an accredited Adviser.
· Ongoing support and professional development
· 4.5% employer pension contribution
· Opportunity for flexible working
· 20 days annual leave plus bank holidays and five office closure days (3 at Christmas and two in the summer)
The deadline for submission is Thursday, 23rd October 2025.
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Please note that this post will be subject to a DBS and Right to Work Check.