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Here at Aviva, we are currently in the market for a Domestic Major Loss Adjuster – a home-based position, visiting our customers in the London area. Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will be an integral part of your role!
You will be responsible for providing a customer-focused and cost-effective service by handling household claims from instruction to completion, within agreed financial authority limits. Your role will also involve reasonable travel across the UK and flexible working, which may include evenings and weekends.
A bit about the job:
As part of Aviva’s Technical Claims function, we’re looking for an experienced insurance professional with a proven track record of handling high-value and complex domestic claims.
We’re an in-house claims function for a market-leading field claims service, delivering a hands-on bespoke service, managing all facets of a claim on a cradle-to-grave basis.
Skills and experience we’re looking for:
* Experience in dealing with complex home claims, with exposure to losses in excess of £100,000
* Qualified to a minimum of Cert CII, with aspirations to progress to Dip CII; comparable CILA qualifications are accepted.
* Deep knowledge of technical insurance principles, with some experience of subrogation, underwriting practices, and full ABI report writing.
* An understanding of building practices and regulations related to property reinstatements and tendering processes.
* A proven track record of managing claims from cradle to grave with a focus on customer satisfaction and service.
What you’ll get for this role:
Our purpose — with you today, for a better tomorrow — is a promise we make to our colleagues too. We invest in you, and we have much to offer as an Aviva colleague.
* Salary based on experience plus an excellent benefits package
* Bonus opportunity dependent on your performance and Aviva’s
* Generous pension scheme — Aviva will contribute up to 14%, depending on your contributions
* 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
* Up to 40% discount on Aviva products and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
* Supportive policies including parental and carer’s leave
* Flexible benefits including sustainability options like cycle to work
* Opportunity to make a difference through our Aviva Communities and use 3 paid volunteering days
* Support for your wellbeing with various tools and resources
Learn more by using our salary calculator to see your total Aviva Reward.
Aviva is for everyone:
We’re inclusive and welcome applications from people with diverse backgrounds and experiences.
Not sure if you tick every box? Research shows women, in particular, may feel this way. So, regardless of gender, we encourage you to apply. If you're in a job share, apply as a pair.
We offer flexible locations, hours, and working patterns to suit our customers, business, and you. Most of our staff are smart working — spending around 50% of their time in our offices each week — combining flexibility with collaboration.
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