Job Description:
We are seeking a dependable and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy assisting others, communicating clearly, and delivering high-quality service throughout the travel planning process.
In this position, you will help respond to customer inquiries, provide travel-related information, and support a positive customer experience from start to finish.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and online platforms
* Assist customers with travel-related questions and general support
* Provide accurate information regarding destinations, policies, and procedures
* Maintain professional, courteous, and timely communication
* Follow company service standards and operational guidelines
* Document customer interactions as required
Qualifications:
* Strong written and verbal communication skills
* Customer service experience preferred, but not required
* Ability to work independently and manage time effectively
* Comfortable using computers and online systems
* Detail-oriented with a customer-first approach
* Interest in the travel industry is a plus
What We Offer:
* Training and ongoing support
* Flexible scheduling options
* Opportunities for growth within the travel industry
* Supportive and collaborative team environment