Customer Service Coordinator
6 month contract
Marlow
We’re supporting a growing technical business in Marlow that is looking for a Customer Service Coordinator to join their team. This position acts as the key link between customers, sales, and internal operations, ensuring orders flow smoothly, issues are resolved quickly, and clients receive exceptional service every step of the way.
What you’ll be doing
Acting as the main point of contact for customer enquiries and updates
Processing and validating sales orders, ensuring accuracy and alignment with quotes
Coordinating with operations, engineering, and sales to maintain seamless order progression
Providing regular order status updates to customers and internal teams
Managing customer complaints professionally and driving timely resolutions
Supporting KPIs relating to order accuracy, arrears management, and business performance
Handling inbound calls, emails, and general customer communication
Maintaining and updating business systems (CRM, ERP, MRP)What we’re looking for
Experience in a customer service or sales support environment
Strong communication skills — written, verbal, and phone-based
Confident using Microsoft Office and business systems (CRM/ERP/MRP)
High accuracy and attention to detail when processing data
Ability to manage multiple tasks and interactions across different departments
A proactive, problem-solving mindset with strong customer orientation
Why this role?
This is a great opportunity to join a collaborative team where you’ll play a vital role in day-to-day operations. You’ll work closely across various functions, build strong internal and external relationships, and help ensure customers receive a first-class experience.
INDKA