Responsibilities
* Provide technical leadership and architectural direction to salesforce developers and business stakeholders
* Define and own salesforce system architecture, standards, patterns, and guardrails across APIs, integration layers, and platform services
* Shape and deliver new mobile capabilities that improve safety, compliance, customer experience, and field productivity
* Champion engineering excellence including clean architecture, CI/CD automation, testing strategies, observability, release processes, performance optimisation, and secure-by-design practices
* Ensure platform reliability, resilience, and strong technical understanding
* Continuously improve ways of working through automation and AI-enabled tooling, while retaining human accountability for technical decisions
Required Skills
* Strong technical expertise in Salesforce – service cloud, E&U cloud preferred
* Deep understanding of LWC, APEX, Flows and API developments
* Proven experience defining and influencing engineering standards, coding practices, and architectural guardrails across multiple teams
* Strong knowledge of CI/CD pipelines- Github knowledge and deployment experience
* Ability to solve complex, ambiguous, cross-domain technical problems
* Working knowledge of AI-enabled engineering practices
Preferred Skills
* Significant experience as a Senior or Principal Software Engineer within complex digital or platform-based environments and Salesforce service cloud with some industry cloud knowledge
* Experience influencing technical direction across multiple teams without direct line management responsibility