RLO / Customer Services Officer Isle of Wight
Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) / Customer Services Officer
Location: Isle of Wight
Salary: Up to GBP34,000 (negotiable) + excellent benefits package
About the Role Are you experienced in Customer Service within the Social Housing sector? We re recruiting for a Resident Liaison Officer (RLO) to join one of the UK s leading Principal Contractors, working on a key project on the Isle of Wight. This is a full-time, permanent role based on a live tenanted site, so prior experience in a similar role is essential.
Join a supportive and well-established team with access to great benefits, including private healthcare, pension scheme, paid travel expenses, and more.
Key Responsibilities As an RLO / TLO / Customer Services Officer, you will be the main point of contact between residents, site teams, subcontractors, and client representatives. Your goal is to ensure smooth project delivery and a high level of resident satisfaction.
Your duties will include:
* Building and maintaining positive relationships with residents and stakeholders.
* Coordinating closely with the site and project management teams.
* Maintaining customer service procedures and ensuring consistent communication.
* Handling resident queries, complaints, and concerns with professionalism.
* Performing basic site administration, including:
o Updating delivery receipts and stock takes in the in-house Probe system.
o Managing alerts in the system and chasing responses.
o Completing Right to Work checks for subcontractors.
* Drafting and sending communications to residents.
* Logging and tracking all issues raised, including actions taken, within company systems.
* Escalating unresolved matters to the Customer Services Manager when required.
Key Tasks
* Answering calls and booking resident appointments.
* Liaising with resident and client representatives.
* Ensuring effective resolution of service issues.
* Supporting project teams with accurate data entry and reporting.
What We re Looking For
* Previous experience in a similar Resident Liaison or Customer Service role within Social Housing is essential.
* Excellent communication and problem-solving skills.
* Organised, proactive, and comfortable working on a live site.
* IT literate with experience using internal CRM or project management systems (e.g., Probe).
* Ability to work independently and as part of a collaborative team.
Apply Now If you re a confident communicator with relevant housing or construction experience, we d love to hear from you!
Contact Heather on the number provided to apply or find out more. #J-18808-Ljbffr