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Director of Professional Services, Luton, Bedfordshire
Client: Pathlock
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 4
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key metrics for consulting (utilization, profitability, revenue growth, customer satisfaction) for the Identity Governance organization.
Acts as the reporting point for all individual contributors throughout the Professional Services organization. Responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across other service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedule and resource utilization
* Create and maintain key sales tools for Application and Identity Governance
* Develop vendor and partner relationships within Identity Governance
* Build relationships across Solution Areas, Practices, and with sales leadership. Mentor team members.
* Ensure team skills and capabilities maximize quality, performance, and billability
* Train and align resources with customer expectations and service delivery
* Handle personnel performance and escalations
* Enhance and streamline product security service line offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years in Identity Governance and Administration or Identity and Access Management
* 5+ years in mentoring and managing professional services teams
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes
* Deep knowledge of Application Governance, IAM, Governance, User Lifecycle, and Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering services across industries
* Operational experience in consulting offerings
* Knowledge of cybersecurity trends and threats
* Strong communication skills
* Desire to mentor and grow talent
* Experience with enterprise software or systems integrators
* Client and partner communication skills
* Managing multiple projects
* Experience in consulting, planning, resource management, and implementation of IAM solutions
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