ACCOUNT MANAGER – DIRECT MAIL / DOOR DROPS / PREMIUMS
WHAT YOU WANT TO KNOW
* £30k - £35k
* Annual Bonus
* Manchester Area – hybrid role
ROLE DETAILS
Client Relationship Management:
* Build and maintain strong relationships with senior client stakeholders, ensuring high levels of client satisfaction.
* Take responsibility for implementing new opportunities and ensuring their success.
Team Leadership & Development:
* Lead and develop a team of Account Managers and Account Executives.
* Ensure the team delivers high-quality services that meet client specifications, deadlines, and business targets.
* Set individual and team objectives to align with key business drivers and actively monitor performance.
Operational & Financial Targets:
* Ensure the team consistently meets operational and financial targets set by the business.
* Oversee the execution of services, ensuring they are delivered on time and to the required standards.
* Monitor the performance of all service delivery against agreed KPIs and SLAs, making adjustments where necessary.
Customer Service Excellence:
* Deliver exceptional customer service to clients by anticipating their needs and exceeding expectations.
* Focus on continuous improvement and operational excellence to maintain a competitive edge.
Performance Monitoring & Accountability:
* Regularly assess individual and team performance against set goals and targets.
* Take corrective action where necessary to ensure the team remains on track.
Collaboration with Account Director:
* Work closely with the Account Director to ensure overall alignment with business goals and strategy.
ESSENTIAL EXPERIENCE
Account Management
* Management of Suppliers, stakeholders and internals teams
Door to Door Services Knowledge:
* High-level understanding of Door to Door services, including customer profiling, delivery/execution, future trials, and the commercial side (e.g., Royal Mail rates and cost savings).
* Ability to leverage competitor insights from internal sources and suppliers like Whistl/Market Reach/JICMAIL.
Print/POS Operational Expertise:
* In-depth knowledge of campaign management, print processes, and collate/pack operations.
* Understanding of commercial aspects related to print and POS.
Client Relationship & Communication:
* Effective communication and management of client stakeholders to exceed expectations.
* Ability to build and maintain rapport naturally with clients.
* Direct liaison with clients to advise on campaign print and digital solutions.
Financial & Data Analysis:
* Comfortability in analysing financial data and producing reports accurately.
* A logical, systematic approach to work with opportunities for continuous improvement.
People Management:
* Proven experience in leading teams and motivating others to achieve objectives.