Join to apply for the Case Owner role at EnaturChile.
More2Life, part of the Key Group, has been a pioneer in the Equity Release market since 2008. Based in Preston, we help over 1000 people monthly to release cash from their homes, growing to become one of the UK's largest lifetime mortgage lenders.
Our Case Owners manage mortgage applications from offer to completion, working with internal teams and external partners. They chase documents, decisions, and information to ensure smooth processing, playing a vital role in improving our customers' retirement experience.
Main Responsibilities:
1. Manage your caseload effectively, addressing customer queries and administrative requests within service levels.
2. Ensure the completion of mortgage files, checking documentation and setting deadlines, with quality and compliance in mind.
3. Collaborate with solicitors, valuers, brokers, and customers to facilitate application progress.
4. Prioritize urgent cases and communicate proactively via phone and internal systems.
5. Consider customer vulnerability and escalate concerns appropriately.
Desired Skills & Attributes:
* Strong telephony experience and proactive communication skills.
* Target-driven with KPI familiarity.
* Innovative, agile, and resilient in handling objections.
* Proficient in Outlook, Word, and CRM systems.
* Ability to work under pressure, multitask, and meet deadlines.
* Excellent verbal and written communication skills.
* Problem-solving motivation and customer-focused attitude.
* Attention to detail and commitment to quality.
We value core traits such as ambition, supportiveness, personal dedication, integrity, responsiveness, and expertise, which guide our work and culture.
Benefits include:
* 23 days holiday plus bank holidays, increasing with service.
* Holiday purchase scheme, charity days, pension, health benefits, and life assurance.
Job Details:
* Entry level
* Full-time employment
* Management role within Strategic Management Services
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