Customer Service Advisor
Chippenham
£25,000 (Rising after Probation)
Hybrid Working
Our client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.
Key Responsibilities – Customer Service Advisor
Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
Receive calls from customers who have broken down
Organise and book service, maintenance and repairs with the appropriate suppliers
Ensure that recovery vehicles are organised promptly
Organise courtesy vehicles or make first arrangement for rental vehicles
Schedule other ancillary services as required
Keep customers and other interested parties informed of progress
Ad hoc tasks as required by the business
Qualifications & Experience – Customer Service Advisor
Experience in a customer service related role is essential
Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
Benefits – Customer Service Advisor
Death in Service – 4 x salary
Company Bonus
25 days annual holiday entitlement + Birthday + Bank Holidays
Health Insurance
On-site Parking
Employee Assistance Programme
Discounted gym memberships
Access to flu vaccinations
Mental Health F...