Job Description We have a fantastic opportunity for an Application Support Analyst to join us in Hove! You will play a key role within the Applications Support Capability, acting as a key resource in the management and resolution of Incidents, Service Requests, Change and Release relating to the applications supported within the team. What you’ll be doing: Technical Support: providing technical IT support for Group Functions IT applications Monitoring: ensuring service requests and incidents across the application estate are dealt with in a timely manner, identifying potential issues before they arise Data: ensuring that global data from source systems is delivered to our users and systems in the correct format and in line with end customer scheduled tasks. Running regular batch programs and applications maintenance Improvements : initiating and conducting system and process improvements including the improvement of process documentation for common issues Knowledge base: maintaining up-to-date knowledge of Group Functions IT systems Project Delivery: contributing towards project delivery, application development and analysis, following an Agile methodology Adhering to controls and information and IT security policy and procedures : controlling access and authorization levels in respect of in scope systems to ensure that only properly authorised users have access to the systems. This may include performing and managing regular re-certification exercises in accordance with the group wide access control policy and maintaining sufficient audit trail to demonstrate effective controls for validation by internal and external audit Applications : managing and administering applications as required, looking for value add and automation opportunities to reduce ticket volumes