Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role?
Scope:
The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the networked and roaming associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.
Key Responsibilities:
* Daily monitoring of the Incident Management system
* Constant monitoring of any unclaimed / changed tickets to ensure timely resolution
* Provide 1st line technical support to all Owen Mumford UK offices
* Take ownership and respond to all tickets with urgency
* Escalate more complex calls when required
* Assist with the ongoing management of the Hardware Asset Register
* Ensure Active Directory for Users & Computers management is up to date and in line with departmental process
To be successful in this role, you will need:
1. Proven experience in a similar IT support role with end user facing responsibilities, ideally within a regulated environment.
2. First line support experience or similar