University Hospitals of North Midlands NHS Trust
Receptionist
The closing date is 06 October 2025
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.
An exciting opportunity has arisen within the Oncology, Haematology, Immunology & Allergy, Palliative Care and Medical Physics Directorate that may be for you.
We are looking to appoint a Receptionist, to cover maternity leave, to be the central point of contact for the Cancer Centre at the Royal Stoke Hospital working on both the radiotherapy and chemotherapy reception desks. Rotational cover will also be required to cover annual leave at County Hospital. The right person for us will need to be organised, possess excellent communication skills and be able to adapt to a busy and challenging work environment.
If you are successful, you will be greeting and booking in new arrivals to both the radiotherapy and chemotherapy unit (rotating between the two), ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly atmosphere for our patients
Main duties of the job
The post holder will need to have good IT skills as this role will involve a lot of computer work. The ideal person will be dynamic, able to think on their feet and prioritise their work load according to the needs of the unit. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships with the medical and nursing teams.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
We serve around three million people and we're highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages
Job responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
Person Specification
Qualifications
* Good general education to include GCSE English or equivalent
* Keyboard Skills
* Reception Skills
* Customer Care Qualification
Knowledge, Skills and Training
* Admin/Clerical background
* Experience of working in a reception area/dealing with public in a similar role.
* Knowledge of Microsoft Office package
* Knowledge of patient administration and other related systems
* Previous reception duties in a health care setting
* Knowledge of the hospital EPR system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital of North Midlands NHS Trust
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