Job Description Role Purpose The Security Team Leader (Nights) is responsible for overseeing security operations, ensuring compliance with protocols, and managing the security team to maintain a safe and secure environment. This role is a key part of the Visitor Services and Security management team, supervising Controllers and Security Officers to uphold high standards of safety, integrity, and visitor service across exhibitions, buildings, staff, and visitors. Key Responsibilities As a Security Team Leader, you will supervise and coordinate security personnel, ensuring compliance with all policies, procedures, and legal requirements. You’ll manage incidents, emergency responses, and alarm activations, while providing operational support and acting as the primary contact during night shifts. Responsibilities include conducting patrols, monitoring CCTV, overseeing post rotations, welfare checks, and performance monitoring. You’ll train and mentor team members, prepare documentation, and assist with reception duties when needed. Additional tasks include troubleshooting security systems, managing visitor protocols, and supporting staff training. Throughout, you’ll uphold Securitas values : Integrity, Vigilance, and Helpfulness, while maintaining professionalism and operational excellence. Required Qualifications & Skills Valid SIA licence or equivalent certification. Strong knowledge of security protocols and emergency procedures. Ability to remain calm and act decisively under pressure. Proficiency in security systems and visitor management software. Basic computer literacy (Microsoft Word, Excel, Outlook). Excellent leadership, communication, and interpersonal skills. Attention to detail and ability to maintain high alertness. Experience in issue and conflict resolution. Capability to manage reception duties alongside security responsibilities Experience Minimum 3 years in a security supervisory role. Proven track record in managing security teams and handling emergencies. Familiarity with advanced surveillance technologies. Competencies & Behaviors Leadership: Inspire and guide team members. Decision-Making: Make sound judgments under pressure. Problem-Solving: Identify issues and implement effective solutions. Attention to Detail: Ensure accuracy in monitoring and reporting. Integrity & Reliability: Maintain high ethical standards and consistency. Professionalism & Adaptability: Represent the organization positively and respond effectively to changing situations. Driving Performance Takes Ownership Expects Excellence Delivers Sustainable Results Builds High-Performing Teams Working Conditions Shift-based role, including nights, weekends, and holidays. May involve standing for long periods and working outdoors in varying weather conditions. Performance Indicators Compliance with security protocols and procedures. Timely and accurate incident reporting. Positive feedback from staff and visitors. Effective response to security incidents and emergencies.