Overview
Business Process Analyst - 12 months fixed term (M/F/D). Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
ABOUT THE DEPARTMENT: Business Process is a central department at TTI EMEA and we drive changes across EMEA to support the organisation achieve its strategic goals. We do this by: working with business process owners (BPOs) across all parts of EMEA to develop and design policies, processes, systems and controls; lead the implementation of new processes, policies, systems and controls; identify opportunities for continuous process improvement; working with Technology and business process owners (BPOs) to ensure such changes and projects are delivered on time, within budget and with the best quality outcomes; leading or supporting strategic business projects as project managers and/or business analysts; advising the organisation how to drive process optimisation; supporting and challenging our stakeholders and ensure proposed changes are aligned with our strategic goals; ensuring changes are properly managed & communicated across the organisation.
About the Role
This is a fixed term contract role acting as the subject matter expert in master data management in a SAP environment. This includes entities such as customers, products, suppliers and locations.
You will act as a business partner for our supply chain operational units across EMEA to drive changes and projects to enable delivery of their initiatives and improvement programmes. These include not only process changes, but also assessing how technology can support the strategic plan in these areas.
You will need to work closely with key users to understand their requirement for changes. You will work with our IT team to assess effort and help the Lead Business Analyst and our Business Process Owners (BPO) prioritise these system & process changes accordingly. You will be working through the full lifecycle including supporting the testing and training of these changes. Whilst this will be a very “hands-on” role to drive step change in the organisation, there will also be opportunities for you to work with senior executives in these areas to identify and plan strategic changes and projects.
Key Responsibilities
You will be part of the Supply Chain Business Analyst team, reporting to our Lead Business Analyst for Supply Chain, Logistics, Customer Service & Aftersales team.
* Project support: you will be working on a key strategic project, including activities such as capturing requirements and documenting processes (as-is and to-be), facilitating process design and requirement workshops, coordinating UAT, training key users, and supporting on-time delivery.
* Change request: working closely with key users, IT and other Business Analysts to review requests, gather requirements, assess cost/benefit and impact on current processes, support assessment of technical solutions, coordinate UAT, and track change requests across supply chain and customer service areas.
What You’ll Need
* At least 5 years of proven experience as a senior business analyst/project manager in the supply chain, logistics and customer service area with a strong focus on SAP master data.
* Working knowledge of SAP ERP, especially SD and MM modules.
* Product lifecycle knowledge and understanding beneficial.
* Excellent verbal and written communication skills with a track record of engaging with IT and business stakeholders and serving as a bridge between the two.
* Skilled at capturing business requirements, including creating user stories and acceptance criteria.
* Strong capabilities in process design and improvement; hands-on experience in application testing and test script development.
* Excellent collaboration and communication skills with stakeholders across all levels; ability to explain technical concepts clearly.
* Business Analyst qualifications (e.g., British Computer Society) are a plus.
* Experience with both waterfall and agile project methodologies is a bonus; experience working with cross-functional project teams is desirable.
* Project management experience is desirable; experience with Supply Chain and/or CRM applications is a plus.
* Exposure to marketing, customer and sales data analytics is desirable; willingness to travel within Europe is desirable.
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us
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