Support and Wellbeing Officer (Housing / Homelessness)
Location: Birkenhead, Wirral, North West England (CH41) – with travel across accommodation sites
Job Type: Full-Time, Permanent
Working Hours: 35 hours per week, Monday to Friday
Salary: £26,297 per annum + Benefits
Job Overview
We have a fantastic new job opportunity for a Support and Wellbeing Officer to provide person‑centred support to residents experiencing homelessness and complex needs within supported accommodation services. As the Support and Wellbeing Officer you will deliver support planning, safeguarding, wellbeing activities, resident engagement and tenancy‑related support that promotes independence, recovery and positive outcomes. The Support and Wellbeing Officer will work closely with residents, external agencies and community organisations to improve wellbeing, encourage participation and help residents move towards long‑term housing stability and independent living.
Duties
- Resident Support: Welcoming new residents, carrying out inductions and providing ongoing housing‑related support within supported accommodation services
- Support Planning: Developing and reviewing person‑centred support plans, wellbeing plans and resident risk assessments
- Safeguarding Responsibilities: Promoting safeguarding, health and safety and resident welfare at all times
- Case Management: Holding regular support sessions focused on homelessness recovery, tenancy sustainment and independent living goals
- Wellbeing Activities: Planning and delivering wellbeing initiatives, workshops, learning opportunities and community‑based activities
- Partnership Working: Liaising with housing providers, support agencies, social prescribing teams and community organisations to improve resident outcomes
- Resident Engagement: Encouraging participation, confidence building and social inclusion through positive resident involvement
- Tenancy Support: Assisting residents with housing applications, welfare benefits, budgeting and move‑on accommodation
- Record Keeping: Maintaining accurate support records, monitoring information and wellbeing programme evaluations
Essential Candidate Requirements
- Previous experience supporting people experiencing homelessness, housing difficulties or complex needs
- Proven experience developing support plans, wellbeing plans and resident risk assessments
- Experience delivering wellbeing activities, resident engagement programmes or community initiatives
- Strong written and verbal communication skills with residents, support agencies and partner organisations
- Ability to build positive relationships with vulnerable adults, colleagues, volunteers and external stakeholders
- Understanding of safeguarding responsibilities, professional boundaries and trauma‑informed support
- Ability to manage a varied caseload and prioritise multiple support needs effectively
- Full driving licence and access to a vehicle due to travel across accommodation sites
Desirable
- Awareness of homelessness services, supported housing and community support networks across the Wirral
- Understanding of mental health support strategies, addiction and recovery‑focused approaches
- Experience working with statutory services, voluntary organisations or wellbeing providers
This role requires an Enhanced DBS check.
