Who are we?
Based in Cranfield, Bedfordshire, NTCE (Nissan Technical Centre, Europe) is our UK Research and Development hub. We are home to functions that lead vehicle design and development for vehicles manufactured in our European plants. With over 900 employees from more than 25 countries, it is a vibrant hub of ideas, imagination, and collaboration, featuring modern open-plan offices designed to foster cross-functional teamwork. The teams at Cranfield Nissan Technical Centre develop engineering and design requirements for new car models worldwide, including departments such as Research & Development, Product Economic Control, Purchasing, Legal, HR, Finance, and Total Customer Satisfaction. Our facilities include a gym, sports, and social clubs.
Purpose
We are seeking a Warranty Data Engineer based at Nissan Technical Centre Europe Cranfield or NMUK Sunderland. You will join a dynamic team working to develop and standardize warranty data flows and reporting to improve efficiency across warranty and goodwill processes.
Main Tasks & Responsibilities
1. Establish and review current warranty data flows, enhancing them with additional sources such as dealer tools, manufacturing quality data, and connected vehicle data.
2. Develop standardized reporting within the recall & warranty business intelligence tools.
3. Lead initiatives to develop warranty & goodwill reporting, deploying to relevant teams across the AMIEO region, and manage requested enhancements.
4. Benchmark internal and external warranty reporting practices to establish best practices.
5. Coordinate with TCS, RBUs, NSCs, and iNSC across AMIEO to ensure consistent use of warranty reporting and standardization.
6. Collaborate with teams like CQ/DND and TCS Dealer Audit to establish processes for assessing dealer warranty and goodwill claims, warranty conditions, and policy application.
7. Prepare management reports and presentations as required.
8. Support cross-functional activities aimed at improving the overall Customer Experience Quality.
Skills & Experience
The ideal Warranty Data Engineer will have:
* A process-driven mindset with problem-solving skills.
* The ability to work cross-functionally and adapt to changing demands.
* Excellent written and verbal communication skills and interpersonal skills.
* Strong organizational and prioritization skills to meet deadlines.
You should be customer-focused, capable of understanding business opportunities from data, and translating these into effective analytical methods and architectures.
* Passion for data and technology.
* Proficiency with SQL, Tableau, and strong knowledge of Microsoft tools (MS Access, VBA, Excel).
* Practical experience in database creation, data analytics, and data visualization.
* Nice to have: experience creating front-end input tools with Power Apps, SharePoint, or websites; familiarity with machine learning principles; AWS cloud analytics experience, including Snowflake.
What we offer
We believe investing in our employees is key to their growth and success. We offer comprehensive benefits, including:
* Competitive salary
* Remote working policy (up to 2 days WFH per week)
* Flexible working hours (39 hours/week, Mon-Thurs 8am-5pm, Fri 8am-1:20pm, with flexible adjustments)
* Enhanced maternity leave and pay
* 26 days holiday plus bank holidays
* Free private medical coverage
* Nissan car ownership and finance schemes
* Free onsite parking and subsidized restaurant
* Onsite gym facilities
We value diversity and are committed to equal opportunity employment, supporting talent development, leadership, and career coaching for all employees. Join us and contribute to our innovative, inclusive environment.
Diversity and Inclusion
At Nissan, we are passionate about designing, manufacturing, and selling high-performance, fun-to-drive vehicles. We are an equal opportunity employer, considering all applicants regardless of race, gender, military status, disability, or other protected characteristics.
Please note: It is mandatory to include your CV with your application. A cover letter is optional.
Closing date: 20th May 2025, 23:59. Nissan reserves the right to close this advertisement early.
Cranfield, Bedfordshire, United Kingdom
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