ICT Level 3 Apprentice Service Desk We are a UK-based IT and Wi-Fi support provider delivering expert technical services to businesses nationwide. We are offering an exciting opportunity for an ICT Level 3 Apprentice to join our friendly and supportive Service Desk Team, working at the heart of our operations.
As the first point of contact for clients and customers, you will provide professional, responsive support while gaining hands-on experience within a fast-paced IT environment. This role offers excellent opportunities to learn new systems and technologies, develop technical knowledge, and progress within the IT industry.
Key Responsibilities Provide excellent customer support by responding to incidents and service requests via telephone, email, and ticketing systems
Log, update, and manage service desk tickets through to resolution or escalation
Answer and route incoming calls efficiently following call workflow procedures
Dispatch calls and emails accurately to engineers within agreed timeframes
Carry out scheduled daily administrative and support tasks
Monitor systems for incidents or warnings and take appropriate action
Communicate updates and changes clearly to customers and internal teams
What Were Looking For Clear and professional telephone manner (Essential)
Good written and verbal communication skills (Essential)
Strong time management and organisational skills
Ability to work effectively as part of a team
Willingness to learn from technical experts
Interest in IT and technology
Desirable (Not Essential) Experience using ticket or incident management systems
Basic desktop IT knowledge
Basic networking knowledge
Problem-solving or troubleshooting skills
Location This is a site-based role. Applicants must be able to commute to the head office in Preston (PR4 area) .
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