Reports to: Visitor Services Supervisor - Catering
Type of Contract: 2 xFixed-Term Until 31 October 2026. Part-Time, 6 Hours Per Week, will require some weekend work
Location: House of Dun, Montrose, DD10 9LQ
We are looking for enthusiastic, motivated, and talented customer-focused individuals to join our team at House of Dun.
House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be enthusiastic about delivering outstanding customer experience to our visitors and guests and able to maximise opportunities to generate income. It is important that Visitor Service Assistants (VSAs) ensure the property, and its assets are safe and secure. Furthermore, we are looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in customer facing commercial roles.
Key Responsibilities
Customer Experience
Provide a friendly and informed welcome to all visitors across café and retail areas
Respond to visitor queries with enthusiasm and professionalism
Support visitors with additional needs, ensuring inclusive service inline with the Equality Act
Promote the National Trust for Scotland and the benefits of membership
Teamwork& Presentation
Work flexibly across café and retail, adapting to changing visitor flow and team needs
Maintain high standards of site presentation and personal appearance
Collaborate with colleagues across departments to ensure smooth operations
Sales & Income Generation
Operate tills and handle cash responsibly
Help achieve sales and membership targets through confident upselling
Share visitor feedback to improve our offer and service
Health & Safety
Support safe working practices and ensure the site is secure at close of business
Follow food hygiene and safety protocols as required
What Were Looking For
Essential
Apositive, proactive attitude and genuine interest in learning new skills
Ability to work flexibly and support different areas of the operation
Strong interpersonal skillswarm, patient, and team-oriented
Willingness to take initiative and contribute ideas
Pride in personal presentation and customer service
Desirable
Experience in customer-facing roles (retail, hospitality, or similar)
Basic Food Hygiene certification
Familiarity with EPOS systems and cash handling
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