Service desk analyst

Join a team where your work genuinely improves lives.

Were supporting a forward-thinking organisation on a mission to enhance health and wellbeing for hundreds of thousands of people. Theyre growing, investing in new technologies, and building an innovative IT function, and theyre looking for a proactive, curiousSupport Analystto be part of that journey.

The Role

As the Support Analyst, youll be the frontline of IT, but this isnt a typical service desk role. Youll manage the full lifecycle of incidents, problems, service requests, and change controls in an ITIL-aligned environment.

Youll support internal teams and external clients, working closely with users, vendors, and technical teams to ensure issues are tackled swiftly and effectively.

Expect to be:

?? Delivering high-quality 1st-line support
?? Resolving queries within SLA/KPI targets
?? Monitoring system performance to keep services running smoothly
?? Creating Knowledge Base articles, workarounds, and SOPs