Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location. At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success. If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall. Explore our opportunities and discover how you can make a difference with us! Employee Benefits • Tronc / Service charge (Food & Beverage Departments only) • Complimentary off peak spa membership • Tokens & recognition scheme • 20% discount on Fistral Spa & Gaia Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter • Friends & Family rates across the group • Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation. • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year. • Cycle 2 work Scheme • Annual Christmas Event This role has a starting rate of £12.75 per hour O n successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers. Must be a car owner/driver Role & Responsibilities: To deliver guest service to the highest standard for internal and external guests within the Hotel at any time. To ensure the company ethos is at the forefront of all work undertaken. To be responsible for the section of service you are given and as a task, completing the work to the highest standard expected. To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience To follow all hotel policies as outlined in your training manual: Serve food and drinks, quickly and efficiently, meeting our standards as set out for 5 star standard. Keep up to date with current promotions and new products through training and briefings. Make guests aware of promotions on our food and drink range through training and self-study. To assist in any function or events set ups in accordance with procedures. To carry out work for any function or event as instructed by your line manager. To maintain exemplary billing systems and obtain all payments from guests in accordance with company policy, and the accurate accounting and processing of all reception sales. To observe and comply with cleaning rotas, health and safety, food and hygiene regulations. Ensure high standards of financial and reporting diligence in accordance with company policy. To present the company and yourself in a professional manner at all times whilst linked to Boringdon Hall To maintain the highest hygiene standards in your personal presentation and manner whilst linked to Boringdon Hall. To ensure key legislation is complied with and followed. To ensure all complaints are minimised and handled professionally as in accordance with our policies To ensure good working relationship with all other departments and communicate information throughout the hotel. To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid. All other duties as required