Overview
Join to apply for the Customer Service Advisor role at apetito UK.
This role works 22.5 hours per week, any 3 in 6 days including bank holidays. The role of our Customer Service Advisor is to take customer orders over the phone or internet and to make outbound courtesy calls. Our customers are predominantly elderly and rely on our office teams for support.
Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We aim to provide a service that exceeds expectations while continuously improving efficiencies.
Responsibilities
* Responsible for taking telephone / internet orders and making outbound calls to customers and prospects.
* Support drivers with route planning for the next day’s delivery rounds.
* Ensure each customer is provided with exemplary service on every contact.
* Update customer records and liaise with customer relatives as required.
* Ensure customers’ needs are met, including guidance on cooking, storage and re-ordering the meals.
* Prepare promotional literature as required and communicate details of new products or promotions.
* Search, provide and continually look for new business opportunities.
* Share best practices with colleagues to continuously improve our service proposition.
* Promote the benefits of WFF healthy and nutritious meals to customers.
Essential
* Experience of a customer service role
* Confident using a personal computer to manage and process orders
* Confident telephone manner
* Able to pay attention to detail and be accurate in your work
* Numerate and good written English; GCSE Maths & English standard or equivalent
* Able to work to deadlines
Desirable
* Have worked in the elderly/care market
* Experience of working in a team environment
* Full UK Driving Licence
Personal Qualities
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
* This is a people-focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
* Take an active interest in getting to know every customer and become a trusted friend.
* A good listener who treats every customer as an individual.
* Clear telephone voice and ability to adapt style to meet customer needs.
* Ability to communicate and relate to people at all levels.
* Ability to work under own initiative, plan own day, manage own time.
* Act as a link for drivers and customers if problems arise during a delivery round.
* Learn in-house computer systems, manage orders, round sequencing and database management for prospects, current or lapsed customers.
* Enjoy working as a team member and be passionate about promoting the WFF product range and service proposition.
* Flexible approach to work content and willingness to help with other areas of the business as needed.
* Competitive salary - Living Wage employer
* 33 days holiday per year, including bank holidays
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme - employer matched contributions up to 4%
* Life assurance equal to at least 1x annual salary
* Free turkey or voucher at Christmas
* Apetito perks scheme including salary sacrifice options and retail discounts
We are a family-owned business dedicated to creating outstanding meals and making a real difference in our customers’ lives. We support ethical and sustainable practices and aim to reach Net Zero by 2040.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Food and Beverage Manufacturing
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