What you will be doing
To support sites within a designated area or as advised by management to ensure contract SLA’s are maintained and ensuring site services are uninterrupted due to staff absence.
* Knowledge in operating relevant equipment in all areas of production – TRAC, IRIS, FlowSuite, printing, copying, finishing, basic design packages, quality control, ISE and ability to ensure excellent customer service and to meet customer expectations.
* Ensure smooth Mail Room processes and procedures to ensure customer satisfaction.
* Follow standard procedures for Document Organisation & Finishing at work tables and machines
* Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required.
* Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved.
* Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service.
* Adhere to company standards of behavior and performance to fulfill all production tasks to ensure an excellent customer service.
* To maintain all equipment in a clean and safe working environment and to ensure the working area is tidy to meet Health and Safety regulations.
* To be flexible within this role and when required to work within other key areas of the business to ensure customer expectations are met.
You will ideally have
* Ability to work within tight deadlines to meet customer requirements
* To work as an individual and work within a team
* Knowledge of products, experience within a document / production environment
* PC Literacy
* Quality awareness
* Company procedure and policy awareness
* Health and safety awareness
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration. Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future‑ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
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