Previous applicants need not apply.
We are looking to recruit Helpdesk Operators to work as part of an established team.
The role involves working as part of the 8888 Helpdesk covering Hard & Soft FM services – taking calls, logging jobs, dealing with enquiries, and working as part of a team.
This is a 24 hour post covering days, nights and weekends – applicants must be willing to work over all shift patterns.
Base location is Aintree and Royal Liverpool sites, but the service covers all sites.
The postholder will be using a CAFM system (Computer Aided Facilities Management). There is a requirement to wear headphones and multi-task – call handling/entering details.
Responsibilities
* Provide a customer focused service, dealing with all client/customer requests and complaints in an efficient and sensitive manner.
* Receive and process customer telephone requests to ensure timely and effective completion of work, in accordance with the service level specification.
* Log relevant information on the CAFM database to allow accurate transfer of information to the appropriate department.
* Provide the department with a task number and detail to the caller the priority given to their call.
* Record appropriate records on the CAFM, showing a clear timeline of events for each task.
* Regularly review logged calls on the database to monitor completion times and ensure feedback is given to the caller in relation to their request.
* Follow the logging procedures for the whole unit and be the focal point for all calls.
* Pass on instructions to staff, recording such actions in response to call requests etc., to enable the contract to fulfil its performance targets.
* Update CAFM with service and fault reports received from contractors.
This advert closes on Tuesday 5 May 2026.
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