Billing Operations Manager – Recruitment Agency (FM) We’re partnering with a specialist Facilities Management recruitment agency to recruit an experienced Billing Operations Manager to oversee and optimise their billing function. This is a key operational role within a fast-paced, high-volume recruitment environment, ideal for someone with strong management & billing experience with a solid understanding of FM and/or Construction temp recruitment. What you’ll be doing: Managing end-to-end billing for temporary recruitment Ensuring accurate, timely invoicing across multiple Soft FM contracts Leading and developing a billing / operations team Working closely with payroll, finance and recruitment teams Resolving billing queries and maintaining strong client relationships Improving processes, controls and system efficiencies Supporting reporting and month-end activities What we’re looking for: Recruitment agency billing or operations experience (essential) Background in Soft FM recruitment (cleaning, catering, security, hospitality or support services) not essential but helpful Experience with high-volume temp workforce billing Strong attention to detail and stakeholder management skills Confident systems user (ATS/CRM, payroll and finance systems) Team leadership or supervisory experience What’s on offer: Competitive salary and benefits Hybrid / office-based working Join a respected and growing Soft FM recruitment business Opportunity to shape and improve billing operations