Parking Appeals Officer
Must have good working knowledge of parking appeals. Key result areas/overview: Parking Appeals officers provide a responsive service to users of the parking service, dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, and court & bailiff matters. They represent the client at adjudication, attend seminars, and report to the team leader on requirements for appropriate stock for all functions. Experience within appeals is essential for the role.
* Work within a team of officers providing the customer interface in parking services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, courts/bailiffs, and data entry.
* Represent the client at adjudication and other external functions such as benchmarking and working groups, and attend seminars as appropriate.
* Keep the team leader informed on cases, appeals win‑rates, problems with the computerised systems, process or procedures.
* Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.
* Assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve them.
* liaise with SMPP on financial issues and use the council's ledger.
* Process payments received directly at the council.
* Process refunds.
* Provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking, including complex and contentious cases.
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid).
This role of Parking Appeals officer will pay between £26 via umbrella. Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at Unity Recruitment on 0203 668 5680 and press 1 for parking.
* Unity offer referral schemes for all successful referrals at officer level
* Previous parking industry experience is essential for all parking vacancies
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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