Overview
The primary role of the Maternity Support Worker (MSW) is to assist, support and work in collaboration with the midwife and the wider multidisciplinary team, in order to provide a safe and holistic approach to women and family centered care. The midwife is ultimately responsible for the care of the mother and her newborn(s), and it is under the direct or indirect supervision of the midwife that the MSW assists with and provides care following completion of relevant training. Training will be provided for the clinical setting in which they are working, including antenatal/postnatal inpatient or outpatient care and transitional care.
The post holder is expected to undertake defined competencies, including the ‘care certificate’. This certificate ensures minimum standards for the role and can be incorporated into a ‘skills passport’. Support will be given to develop skills and explore progression where appropriate.
Responsibilities
* Receive details of daily duties from the midwife and prioritise care under direction and supervision of the registered Midwife. Manage own caseload.
* Support women in their choice of infant feeding and provide robust feeding plans and advice in line with local and national policy and guidance.
* Recognise and report abnormal events or emergencies to the multidisciplinary team in a timely manner using SBAR.
* Observe the overall wellbeing of the newborn and escalate concerns to the named midwife or multi-professional team promptly.
* Assist, perform and plot serum bilirubin ratio (SBR) testing and/or the implementation of a Jaundice Meter, following completion of appropriate competencies as directed by the midwife.
* Assist women with mobilisation following surgical procedures and remove dressings or cannula under the direction of the midwife.
* Assist in the nutrition and hydration needs of women.
* Assist the midwife in the delivery of care, including promotion of public health information and sign posting to local and national services available.
* Support women and families with the transition to parenthood, including teaching parenting skills and promoting bonding.
* Support postnatal care of both mother and baby as appropriate.
* Clerical duties associated with the efficient management of outpatient and day assessment areas (e.g., pulling/checking/preparation of case notes, stock maintenance, data input onto ICE, TrakCare and Badgernet) and covering Ward Clerk duties when needed.
* Be aware of health education and Public Health objectives such as breastfeeding, stop smoking and abstaining from alcohol in pregnancy.
Working arrangements and site
South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees. You may be required to work at any site across both Trusts.
Organisation overview and values
At North Tees & Hartlepool NHS Foundation Trust, our priority is to provide safe, high-quality care to patients every day. We aim to be the best place to work with the right staff, in the right roles, at the right time, to deliver exceptional patient care and experience. We support staff through an inclusive workplace with health and wellbeing initiatives, staff benefits and opportunities for personal and professional development. Staff recognition includes Star and Team of the Month, colleague recognition notes, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to health and wellbeing.
Values and recruitment
We recruit for values and “Together we are North Tees & Hartlepool”.
Role style and duties
* Assists healthcare professionals.
* Assesses patients’ conditions through basic observations and acts accordingly.
* Makes judgments on straightforward job-related facts or situations.
* Recognises triggers on National Early Warning Scores including Maternity and Neonatal safe scores and acts accordingly.
* Recognises signs of deteriorating patient and alerts qualified staff.
* Clerical duties for outpatient and day assessment unit areas (case notes, stock levels, data input on ICE/TrakCare/Badgernet) and covers Ward Clerk duties when needed.
* Be aware of health education and Public Health objectives such as breastfeeding, stopping smoking and reducing alcohol in pregnancy.
This advert closes on Thursday 25 Sep 2025
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