Join our friendly team as a Senior Administrative Assistant at our busy day service Locks Heath Keystone, where we provide support for adults with complex needs and learning disabilities. As an integral part of our small supportive team, you’ll provide efficient and high-quality business support to the Day Opportunities Manager, Deputy and Team Leaders who collectively make up the management team within the day service. What you’ll do: • Monitor and respond to emails and phone calls. • Based in reception, act as first point of contact for all visitors and staff. • Build and establish positive working relationships with staff and residents. • Resolve queries and escalate complex queries where required. • Data checking and monitoring, including working with spreadsheets. • Managing petty cash. • Stock ordering and stock control. What we’re looking for: • Previous administrative experience. • Team player with a customer-focused approach. • Strong communication skills. • Resilient and adaptable to changing demands, remaining calm and professional. • Good IT skills, especially MO365 (Word, Outlook, Excel) and willing to develop these further. • Strong attention to detail, organisation and prioritisation skills. • Shows patience, compassion, and empathy in all interactions. You’ll treat service users with dignity and respect. Why join us? • Make a difference: Help ensure our residents can participate in meaningful activities, communicate effectively and manage daily living tasks. The role can be emotionally challenging at times, but your commitment will have a lasting impact on the lives of others. • Career growth: Access to a wealth of rewarding career choices. • Professional development: Supportive supervision and continuous learning opportunities. • Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. • Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Other roles you may have experience of may include: Administrative Assistant, Administrative Officer, Administrative Support, Administrative Coordinator, Secretary, Administrative Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator. Applicants can expect to hear from us within two weeks of the advertised closing date. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .