Overview
Location: Bristol (Onsite). In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
Computershare Communication Services (CCS) delivers integrated customer communication solutions globally, combining digital and print expertise to drive engagement, efficiency, and regulatory compliance. With 300+ specialists across key locations including the UK, Australia, Europe, North America, and the US, CCS partners with clients to design and deliver innovative, compliant communications. Joining CCS means being part of a forward‑thinking global team with strong opportunities for growth and career development.
Role
The Production Team Lead is a key member of the Operations Management team, reporting to the Production Manager and operating on a rotational shift basis. The role is responsible for coordinating work, operators, and vendors to deliver daily volume targets while maintaining quality standards. This includes ensuring teams are fully trained, equipped, and operating within defined processes, risk controls, KPIs, and client expectations. Success is achieved through cross‑functional collaboration, performance monitoring, supplier management, and continuous process improvement.
Responsibilities
* Leadership and Team Management: Provide clear day‑to‑day leadership to operators, ensuring accurate and effective shift processing and team focus.
* Planning and Scheduling: Collaborate closely with the production scheduler to optimise equipment, resources, and time to achieve daily client lodgements and deadlines.
* Performance and People Development: Conduct regular 1‑2‑1s, support performance reviews, and ensure KPIs and monthly performance records are accurate and up to date.
* Equipment and Supplier Management: Maintain machinery in optimal working condition, perform integrity testing, and liaise with suppliers to ensure SLA compliance.
* Operational Ownership and Flexibility: Take full ownership of production areas and facility cleanliness, support urgent or non‑routine tasks as required to meet client needs.
What You Will Bring To This Role
You will bring hands‑on production experience, strong leadership capability, and a consistently high level of accuracy and attention to detail. You will demonstrate flexibility, a proactive mindset, and excellent written and verbal communication skills to interpret and deliver work effectively. You will be computer literate, highly organised, and fluent in English, with the ability to process detailed information confidently and accurately.
Qualifications
* Previous experience working in a production environment
* Leadership experience
* High degree of accuracy and excellent attention to detail
* Flexible approach to tasks & working hours with a productive mindset
* Strong written and verbal skills, including the ability to interpret instructions
* Computer literate
* Excellent English language skills as the role requires reading of detailed information
Rewards and Benefits
* Flexible work to help you find the best balance between work and lifestyle
* Health and wellbeing rewards that can be tailored to support you and your family
* Invest in our business by setting aside salary to purchase shares in our company, with a company contribution
* Extra rewards such as recognition awards and team events to support your future
* And more. Our careers hub will help you learn about rewards and life at Computershare (computershare.com/careershub)
About Us
A company to be proud of: We’re a global leader in financial administration with over 11,000 employees across more than 22 countries. Our open and inclusive culture supports growth and development opportunities.
Fairness and culture: We’re committed to equal opportunities and supporting accommodations during recruitment. For information, visit computershare.com/access.
About The Team
We’re one of the world’s leading essential communications businesses with over 30 years of market experience. Our team designs, creates, delivers, receives, stores, and manages critical communications that enhance customer experience for our clients.
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