Security Operations & Backup Engineer
Slough 4 days per week
£30k
Our client are a IT services company who specialise in Cyber Security. They are now looking for a Security Ops and Backup Engineer to join their team.
The role:
* Strong technical skillset in backup and recovery technologies
* Managing tickets from cradle to grave ensuring consistent customer communication throughout the life of the tickets
* Ensure tickets of all types are being driven to a successful outcome within the agreed service levels
* Raising vendor cases and liaising with 3rd Party’s to remediate tickets
* Diagnostic use and administration of the teams technical tools and monitoring systems
* Troubleshooting and resolving Incidents & Problem tickets, using troubleshooting best practice and vendor documentation