Neway International are seeking a Housing Repairs Scheduler Planner to join our client based with London Borough of Islington. Location: 33–37 Brewery Road Hours: 35 hours per week Start Date: 09/03/2026 About the Client London Borough of Islington’s Homes & Neighbourhoods service is committed to delivering high‑quality, responsive housing repairs that support safe, well‑maintained homes for residents. The team values professionalism, clear communication, and a resident‑focused approach, ensuring repairs are scheduled efficiently and completed to a high standard. The Role You will be responsible for planning and scheduling repairs across the housing stock, ensuring operatives are deployed effectively and residents receive timely updates. This role requires strong coordination skills, excellent attention to detail, and the ability to manage competing priorities in a fast‑paced environment. Key Responsibilities Schedule and allocate repairs to operatives based on availability, skillset, and location. Manage daily diaries and ensure efficient routing to maximise productivity. Liaise with residents, contractors, and internal teams to confirm appointments and provide updates. Monitor progress of repairs and reschedule where necessary. Maintain accurate records on internal systems and ensure compliance with service standards. Respond to queries and escalate issues where required. Support the delivery of a high‑quality, customer‑focused repairs service. Candidate Requirements Previous experience in a housing repairs scheduling or planning role. Strong organisational and coordination skills. Confident communicator with the ability to manage resident expectations. Proficient in repairs management systems and general IT tools. Ability to work under pressure and prioritise effectively. Commitment to delivering excellent customer service.