We have a great opportunity for an HR Coordinator to join our HR Department on a 12 month FTC. The HR Coordinator is the first point of contact for the Line Managers into HR Advisory Services. The focus of the role is to provide an excellent customer service to all stakeholders and be responsible for efficiently creating cases in our case management system. KEY ACCOUNTABILITIE STriage and effectively manage all calls into the HR Advisory Services with pace, whilst also delivering an excellent customer experience .Capture and track all calls on the case and call management system in line with specific workflow processes and SLA’s .Conduct outbound calls as required .Complete the transactional administration tasks with accuracy and efficiency, which include formal invite letters, Right to Work Administration, Outcome letters and any ad hoc requests .Processing of the colleague’s benefits such as Long Service Awards, Staff Discount Cards etc .Respond to the inbound emails within set SLA .Support colleagues with any technical issues and login in queries .KEY MEASURE SAll calls, including transfers, are dealt with efficiently whilst delivering excellent customer experienc eAll administration is completed accurately to the highest required standard and in line with internal SLA’ sKEY SKILL SArticulate, confident and fluent communicator able to demonstrate a high level of oral and written Englis hA customer orientated approach and focu sWell-developed interpersonal skills .Advanced IT skills (Word processing, Excel, Internet, MS Outlook) and agile with multiple application sA committed team player who is effective working with the team and independently .Accurate keyboard skills .Strong attention to detail .Excellent telephone manner .Sound administration skills. QUALIFICATIONS / KNOWLEDGE / EXPERIEN CEExperience of working in a fast paced customer service telephony ro lePrevious administrative experience preferably within HR (or Level 3 and above CIPD qualificatio n)Proven experience of Microsoft Windows and multiple technology applicatio ns Benef its25 days holiday, plus 8 days bank holi day15% store discount, 30% club individual restaurant disco untFree parking ons iteHighly subsidised restaurant onsite with our own Michelin Star Ch ef!Subsidised Costa ons iteDiscounted gym members hipCharity fundraising eve ntsEnhanced maternity/paternity le aveLong service awa rdsReward & recognit ion