Service Advisor Westbury
£29,000 Basic Salary | Up to £32,000 OTE
Monday to Friday, 08:45 – 18:00
One in Four Saturdays, 07:00 – 12:00
The Opportunity Great service departments don't just happen. They rely on organised, customer-focused people who can keep customers informed, workshops productive and vehicles moving through the business efficiently. We're looking for an experienced Service Advisor to join a busy aftersales team in Westbury. This is a fantastic opportunity for someone who enjoys delivering excellent customer service, thrives in a fast-paced environment and takes pride in managing the customer journey from start to finish. You'll be the key link between customers, technicians and the parts department, ensuring work is completed efficiently while delivering a first-class customer experience.
What You'll Be Doing
Managing customer enquiries and ensuring exceptional levels of customer service
Booking vehicles into the workshop and managing appointments effectively
Maintaining workshop loading and ensuring capacity is utilised efficiently
Keeping customers updated throughout the repair and service process
Producing accurate job cards, estimates, invoices and supporting documentation
Identifying customer requirements and providing accurate costings
Explaining completed work clearly and professionally to customers
Identifying appropriate aftersales opportunities, including service plans and additional work Producing warranty job cards in line with manufacturer requirements
Accurately recording retail, warranty, internal and non-chargeable work
Liaising closely with the Parts Department to ensure parts availability
Supporting the wider aftersales team to ensure smooth daily operations
What We're Looking For
Previous experience as a Service Advisor (minimum one year preferred but not essential)
Strong customer service and communication skills
Previous experience working within an administration or office-based environment
Excellent organisational skills and attention to detail
Ability to manage multiple priorities in a busy environment
Commercial awareness and confidence discussing additional work with customers
Experience using Kerridge or similar dealer management systems would be advantageous
Positive attitude and a willingness to learn and develop
What's In It For You? £29,000 basic salary Up to £32,000 OTE
Birthday day off 23 days annual leave plus bank holidays
Four times salary death in service benefit
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme including 24-hour GP access and second medical opinion service Wellness programme and Mental Health First Aiders
Reward and recognition schemes
Annual appraisal programme
Manufacturer training and ongoing development opportunities
Long service recognition and additional annual leave after five years' service
Branded uniform provided
Clear career progression opportunities