# General Services Manager### Job IntroductionJob Title: General Services ManagerLocation: LondonHours: 40 hours per week, Monday to FridaySalary: Up to £60,000 per annum plus Sodexo benefitsRole OverviewAs the GeneralServices Manager, you will be the on-site lead for delivering high-qualityIntegrated Facilities Management services. You’ll be accountable for ensuringexceptional service experiences for employees and guests while meetingcontractual KPIs, driving operational excellence, and promoting continuousimprovement.This is apeople-first leadership role, requiring strong client relationship skills, teammanagement, and a proactive, solutions-driven mindset.Key Responsibilities* Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.* Be the on-site point of contact for client relations, issue resolution, and service escalation.* Drive employee and guest experience in alignment with Sodexo and Unilever values.* Lead, coach, and manage the on-site team, fostering a one-team culture.* Ensure full compliance with health, safety, and statutory requirements.* Collaborate with finance and central teams to manage budgets, reporting, and forecasts.* Identify opportunities for innovation, efficiencies, and contract growth.What We’re Looking ForEssential:* Proven leadership in facilities management within an outsourced environment.* Strong financial and commercial acumen.* Excellent communication and relationship-building skills.* Knowledge of health & safety, compliance, and contract governance.* IOSH certification and fluency in English (spoken and written).Desirable:* NEBOSH, BIFM, or equivalent professional qualifications.* Familiarity with Sodexo systems and processes.* Background in leading operational transformation or workplace experience initiatives.Key Outcomes* Delivery of 5-star service aligned with client and contractual expectations.* Full compliance with safety and risk management standards.* Strong team engagement and effective people management.* Achievement of financial targets and operational KPIs.* Site recognised for service excellence and innovation.| | || --- | --- || Salary | Up to £60,000 per annum || Frequency | Annual || Job Reference | SDX/TP/2240324/149625 || Contract Type | Permanent – Full Time || Closing Date | 05 November, 2025 || Job Category | Facilities Management || Business Unit | UK Corporate Services || Location | London, Flexible || No. of positions | 1 || Posted on | 22 October, 2025 || OpenStreetMap contributorsDirections to### Spread the word
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