ServiceNow Business Analyst - LondonReference Code: 483227-en_GBContract Type:PermanentProfessional Communities: Cloud Infrastructure ManagementAbout the job you're consideringYou will be involved in all business analysis aspects of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have thorough knowledge of ServiceNow capabilities, strong stakeholder engagement skills, and the ability to translate business requirements into clear stories, process improvements and delivery outcomes in line with business needs.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleCore involvement in the analysis, design and continuous improvement of ServiceNow solutions using Service Management practices based on Capgemini and Industry standards.Co-design new ServiceNow processes, requirements and user stories with business stakeholders and delivery teams as required.Take ownership of defined complex business requirements and work them through to completion with the support of the ServiceNow delivery team.Assist in estimating release level of effort and support prioritisation of requirements, scope and business value.Leverage your extensive ServiceNow and process knowledge to ensure optimisation, compliance and adoption when IT organisations use the ServiceNow Platform.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.Your skills and experienceExperience in gathering business requirements for ServiceNow initiatives, workshop facilitation, process mapping and documentation of current/future stateExperience with writing user stories, acceptance criteria and refining backlog itemsStrong stakeholder management and communication skills across business and IT teams alonwith good understanding of ServiceNow platform capabilities and out-of-box processesExperience supporting Agile delivery, sprint ceremonies and prioritisation discussionsTesting and UAT coordination, including defect tracking and sign-off support. Experience producing reporting, status updates and business-facing documentationWe are a Disability Confident EmployerCapgemini is proud to be aDisability Confident Employer (Level 2)under the UK Governments Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real what does it mean for you?you will be joining one of the Worlds Most Ethical Companies, as recognised by Ethisphere. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.Youll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. Youll be joining a professional community of experts, who have got your back and will support you, every step of the way.You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Why you should consider CapgeminiGrowing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of 22.5 billion.Make it real | www.capgemini.com