We are a fast-growing pet care e-commerce business specializing in pet prescription medicines, pet food, and accessories. As we expand, our focus remains on delivering excellent customer service, ensuring exceptional regulatory compliance, and driving massive efficiency gains across our operations.
As Operations Director, you will be a key member of the Senior Leadership Team, responsible for the end-to-end operations of our business. Reporting to the Managing Director, you will oversee critical operational functions, ensuring they run efficiently, effectively, and in alignment with our ambitious growth strategy
The Operations Director will lead the operational strategy for Pet Drugs Online, focusing on the provision of excellent customer service, regulatory compliance, the delivery of an increasingly efficient operation. This role requires a strategic leader with a deep understanding of e-commerce logistical and customer operations and ideally the pet healthcare market.
As Operations Director, you will have end-to-end responsibility for our operational functions, ensuring they are efficient, scalable, and aligned with our ambitious growth plans. Your leadership will be crucial in optimizing performance, maintaining regulatory compliance, and enhancing customer satisfaction.
This role is ideal for a dynamic and strategic operations leader who thrives in a fast-paced e-commerce environment. If you have a passion for efficiency, compliance, and delivering top-tier customer service, we’d love to hear from you!
What we look for in our Operations Director
Proven experience in a senior operational leadership role within e-commerce, retail, logistics, or a related field.
Strong expertise in customer service, warehousing, logistics, and compliance-driven operations.
A track record of improving operational efficiency, driving cost savings, and enhancing customer experience.
Excellent leadership, stakeholder management, and decision-making skills.
Experience working in a regulated industry, ideally with prescription medicines, is a plus.
Data-driven mindset with a focus on continuous improvement and innovation
Degree in Business Administration, Marketing, or a related field; MBA preferred.
Proficiency in e-commerce WMS and automation opportunities
Strong interpersonal skills with a confident, enthusiastic approach and a can-do attitude
Experience of building sound business cases to support business objectives
The ability to prioritise and deliver complex projects and self-motivate, whilst working to strict deadlines and targets.
What you’ll get in return:
True to our values, we care about our employees and genuinely want our teams to have the best experience at work possible. You will work with our friendly teams in a dog-friendly office environment.
5 weeks holiday (increasing with service) plus bank holidays
Your birthday as a paid day off each year
PMI Cover
Company bonus
Discounts across our products together with discounted veterinary fees within IVCE practices - up to 50%
Cycle to Work Scheme
Bring your dog to work
Company pension
EAP and supportive wellbeing programmes
Family friendly policies
Additional information:
We welcome applications from people across all communities and backgrounds. We recognise that a diverse workforce supports our commitment to building an including working environment where our team members can thrive and reach their full potential.
Access to our rewards platform where you can enjoy discounts with a wide variety of retailer
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Danielle Hughes from our recruitment team who would be happy to help you with any questions you have before applying for this role.
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