Customer Liaison Officer
Kidderminster, Worcestershire (Hybrid Working)
£31,181
Are you customer-focused, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you!
As a Customer Liaison Officer, you’ll be on-hand to offer solutions and advice to customer and internal stakeholder queries to ensure surveying works and follow-up works are undertaken. You’ll ensure customer satisfaction is measured and identify any improvements, liaising with colleagues to highlight any issues and implement changes to the process. As the first point of contact for enquiries about physical works, you will visit customers in their homes, attend contractor meetings, and resolve issues with a ‘right first time’ approach. With strong attention to detail, you’ll support managers in monitoring and reporting on contractor performance and customer satisfaction and will help monitor the delivery of projects to ensure completion on time and on budget.
We’re looking for an experienced customer-focused individual who understands the social housing market and can deliver effective customer services. You’ll be accustomed to working in a challenging and fast-paced environment, meeting targets and deadlines. With good numeracy skills, you’ll be able to maintain budgets and reports. An understanding of asset management projects, building construction, design, and surveying is desirable; it is essential that you are prepared to progress towards gaining formal recognised competence and qualification in this field.
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