Head Concierge At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 299 bedrooms at Park Plaza London Victoria Hotel, you will do more than just welcome our guests. Our Head Concierge will ensure that the service provided by the team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time. As our Head Concierge, you will receive: Salary: Highly competitive plus great benefits Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service! Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends) F&B discounts at our restaurants and bars (for your whole party) Two free meals per day - including days off if you wish to come in! Access to 40% of your pay before payday through Wagestream Recommend a friend scheme - up to £750! Vitality at work scheme with great gym discounts & more Ride to Work scheme & free cycling lessons Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas. Free dry cleaning for work uniform Annual Staff parties and events Company pension plan & award-winning training As a Master of your Craft, you will… Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience. Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more. Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations. Be fully informed of hotel operations, VIPs, events, and special requests. Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art'beat activities, events and times as well as special requests/arrangements. Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay. Recruit and retain concierge & porters' team Design and implement the department's SOP's and service flows. Manage all aspects of the concierge & porters' team, including payroll, training, recruitment, performance and discipline. Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars. Park Plaza. Be part of it.