Position
Digital, Social and Creative Content Manager – Fixed term up to 12 months, Full time / Part time.
Salary and Progression
£57,815 – £65,021 per annum, with potential progression to £73,211 under our pay progression scheme.
Location
Hybrid. Contracted to Wilmslow, London, Edinburgh, Cardiff or Belfast. Relocating to Manchester city centre from 28 September 2026. Contracted office: Circle Square, Manchester.
Benefits
* Pay progression scheme.
* Hybrid and flexible working options.
* 25 days paid holiday per year, plus public holidays.
* Flexi leave (up to 26 additional days per year).
* Pension (employer contribution ~28.9%).
* Online discount scheme for supermarkets, retailers, gyms, restaurants, insurance providers, etc.
* Health Cash Plan.
* Development opportunities.
Job Summary
The ICO’s communications department tells stories that explain the law and influence behaviour. The Digital, Social and Creative Content Manager plays a central role in engaging the public across digital channels, leading campaigns, and enhancing the ICO’s online presence.
Key Responsibilities
* Lead the delivery of the final year of the 2025-27 social media strategy, ensuring objectives are met and content pillars adhered to.
* Provide overall editorial responsibility for all digital channels, including the website, owned social media, and newsletters.
* Lead and motivate a team of nine, including web content, graphic design and social media, and a speechwriter.
* Expand the ICO’s reach with segmented audiences, deepen engagement, and build audience understanding.
* Collaborate with the Head of Media and News Manager to lead the integrated Media Team.
* Drive innovation through experimentation and analysis of new platforms and tactics.
* Act as a key member of the Communications Directorate’s Senior Management Team, deputising for the Head of Media when required.
* Scan the modern communications landscape to identify risks to the ICO’s reputation and manage mitigation with senior managers.
* Lead analysis of social media performance and audience insight in partnership with Insight and Evaluation.
* Achieve ROI by managing resources, maximising existing assets, and upholding high procurement standards.
* Support colleagues' digital skills development and promote a digital‑first culture.
* Build and maintain effective working relationships across the organisation and external bodies.
* Help develop the ICO’s external identity, tone of voice, and messaging.
Essential Criteria – Application Stage
* Extensive experience across PR, digital, media and social media.
* Proven record of producing digital and creative content, marketing and campaigns, including SEO and information architecture.
* Track record of delivering proactive communication strategies within a national service.
* Leadership skills and ability to champion a digital‑first culture.
* Inspiration for innovation and advancement of team technological skills.
* Deep knowledge of modern communication methods, especially digital and social media.
* High standard and experience across content types – writing, photography, video, and design collaboration.
Essential Criteria – Interview
* Experience gaining confidence of and influencing senior stakeholders at CEO/Secretary of State/Ministerial level.
* Strong analytical skills, data interpretation, and commitment to continual improvement.
* Ability to work under pressure and manage multiple priorities.
* Sharp judgment, political savvy, and strong communications.
Equality, Diversity and Inclusion
The ICO is committed to equality, diversity and inclusion. We act to build a workforce representative of the communities we serve and provide a workplace where all colleagues can make a difference. Candidates with a disability or who identify as belonging to an ethnic minority will be guaranteed an interview if they meet the minimum criteria.
Clearance Required
Baseline Personnel Security Standard (BPSS).
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