Salary: £40,000 - 70,000 per year Requirements: 3 years experience of delivering, maintaining, and supporting on-site/field-based in a complex factory production environment Hands-on support and delivery experience in the following technology areas: - Supporting onsite engineering teams and production teams - Supporting mobile devices - Supporting printing solutions/hardware - Supporting audio-visual equipment - Network cabling - VOIP telephony configuration and support - Broadband ordering process for farm sites 3 years experience working in a technical environment delivering 2nd line support and management capability, including use of system management and monitoring tools Fully conversant with ITIL principles and a thorough working knowledge of incident, change, and problem management Responsibilities: Provide on-site 2nd line technical support and administration for Pilgrims four legacy business sectors Act as an ambassador for the IT department, providing a professional and efficient service to colleagues Deliver user education and guidance on technology to colleagues Serve as the point of contact for technical issues through incident resolution Participate and engage in projects and service improvements Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches Monitor and review service performance at a component level, producing reports with risk mitigation recommendations Liaise with 3rd party vendors regarding technical build, support, and maintenance Meet levels of service in line with published or agreed SLAs Adhere to all Pilgrims processes, including raising, reviewing, and approving change controls Identify, investigate, update, and resolve problem records Maintain the configuration management database Ensure active handover to support engagement ensuring that implemented technology is supportable and maintainable Handle tickets, updating, referral, and closure of tickets Create, develop, deploy, and resolve Business Change Request (BCR) tickets Identify and drive service and efficiency improvements Ensure all supporting documentation is maintained in line with technology improvements and maintenance activities Maintain awareness of current developments, including production of associated product life-cycles and roadmaps Be available to work unsociable hours when required, which may include short durations away from home Technologies: Hardware Support ITIL Mobile Network More: We are Pilgrims Europe, a leading producer of some of the best-known brands in the UK and Ireland, including Fridge Raiders, Rollover, and Richmond. Our diverse range of products spans fresh pork, lamb, chicken, and premium ready meals. We employ around 20,000 passionate team members dedicated to producing the highest quality and most innovative food enjoyed by millions. As part of our comprehensive benefits package, we offer a competitive salary, excellent healthcare benefits, generous holiday entitlement, pension contributions, and numerous opportunities for personal and professional development. This role is fully office-based in Anwick, United Kingdom. last updated 8 week of 2026