About us Evotech Technical Services, part of the Evotech Group, is a mechanical & electrical / HVAC maintenance company operating nationally throughout the UK, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors. Our mission is to help people, organisations and businesses create and maintain safe, healthy indoor spaces by providing a range of specialist technical services. About the role Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include: · Provide support to our clients, engineers, suppliers and sub-contractors · Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors · Liaise with customers providing timely updates of job statuses · Log client requests and call outs on our CAFM system · Update the system with appropriate information from clients, engineers, suppliers and subcontractors · Plan and monitor engineers’ workloads around the UK · Undertake general helpdesk admin duties · Generate and issue purchase orders to suppliers and subcontractors · Produce and issue client reports for key accounts · Monitor and manage operational KPIs to achieve SLAs Key skills &mid...