Are you passionate about delivering excellent customer service and believe that you would thrive in a fast-paced, airport environment? We’re recruiting Customer Service Agents to support check-in operations and ensure a smooth journey for passengers at every step.
The Role
As a Customer Service Agent, you will be the face of our customer airlines. Your responsibilities will include:
* Assisting passengers at check-in and with baggage processing
* Handling reservations and ticketing
* Boarding flights and greeting arrivals
* Supporting VIPs and passengers needing special assistance
* Other customer service related duties as required
* You will be delivering outstanding customer service while following procedures and maintaining a flexible approach in a dynamic setting.
You Will Need To Be:
* Flexible with shift availability (including early mornings from 3:30 am, evenings, nights, weekends, and holidays)
* Able to commute reliably to the airport when public transport is unavailable
* A strong communicator with excellent written and verbal skills
* Eager to learn airline-specific computer systems
* Process-driven but able to adapt when needed
* Physically able to lift/move heavy items when required
* Customer-focused and committed to providing a positive experience
* Self-motivated, with the ability to work both independently and as part of a team
What’s On Offer
* Starting pay of £12.21 per hour (30 hours/week – £19,047.60 per annum)
* Additional hours available based on operational needs
* Free on-site parking while on duty
* Free airport parking for your personal holidays (subject to availability)
* Discounts on Fred Olsen Holidays
* Staff discounts at airport retailers, including the Navigator Restaurant and World Duty Free
* Life assurance and cycle-to-work scheme
* Full uniform provided
* Comprehensive training and excellent career development opportunities
Please note a pay award for April 2025 is pending agreement. Any increase will be backdated to 1 April 2025.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Customer Service
* Industries
Airlines and Aviation
Referrals increase your chances of interviewing at Bournemouth Airport by 2x
Get notified about new Customer Service Representative jobs in Hurn, England, United Kingdom.
Poole, England, United Kingdom 5 days ago
Bournemouth, England, United Kingdom 1 week ago
Bournemouth, England, United Kingdom 2 weeks ago
Southampton, England, United Kingdom 2 weeks ago
Bournemouth, England, United Kingdom 1 week ago
Eastleigh, England, United Kingdom 4 days ago
Southampton, England, United Kingdom 1 week ago
Customer Service Team Member - Full & Part Time
Southampton, England, United Kingdom 2 weeks ago
Poole, England, United Kingdom 3 days ago
Poole, England, United Kingdom 2 weeks ago
Eastleigh, England, United Kingdom 1 day ago
Customer Services Officer (internal only)
Wareham, England, United Kingdom 4 hours ago
Bournemouth, England, United Kingdom 5 days ago
Customer Service Team Member - Part Time Evenings 30 hours
Southampton, England, United Kingdom 4 weeks ago
Bournemouth, England, United Kingdom 2 weeks ago
Bournemouth, England, United Kingdom 5 days ago
Bournemouth, England, United Kingdom 3 days ago
Customer Service Agent - FULL TIME - Jersey
Southampton, England, United Kingdom 4 days ago
Dorset, England, United Kingdom 4 days ago
Bournemouth, England, United Kingdom 1 week ago
Salisbury, England, United Kingdom 1 month ago
Southampton, England, United Kingdom £29,000.00-£32,000.00 1 month ago
Wareham, England, United Kingdom 2 weeks ago
Bournemouth, England, United Kingdom 2 days ago
Family Hubs Reception & Customer Support Officer
Picket Post, England, United Kingdom 6 days ago
Southampton, England, United Kingdom 4 days ago
Southampton, England, United Kingdom £12.48-£12.48 2 weeks ago
Customer Service Representative- AI Trainer
Southampton, England, United Kingdom £15.01-£15.01 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr