Our Estates and Responsive Repairs teams are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities. As Damp, Mould & Disrepair Team Leader, you will manage team members and contractors to deliver our response, ensuring that our residents receive an efficient and effective response and experience from our service. You will provide a professional customer experience to our residential and commercial customers and clients and support our partner contractors in delivering high quality services.
Key Responsibilities
Damp, Mould & Disrepair
1. Oversee the management and triaging incoming reports of damp and mould, including logging new cases, overseeing administration of the damp and mould tracker, and booking inspections
2. Manage and oversee all resident communication around damp and mould, including inspection outcomes and agreed works and timescales, and ensure customers receive regular, clear and timely communication in relation to damp and mould works
3. Provide advice to residents around damp, mould and condensation, including signposting to other departments where needed, such as our financial resilience team, housing team etc
4. Hold weekly meetings with Property Surveyors (Damp and Mould) and Damp & Mould Repairs Officer to progress all live damp and mould cases
5. Ove...