Overview
Are you a proactive problem‑solver with a passion for delivering exceptional customer service and optimizing efficiency? We’re looking for individuals to join our Customer Experience team on a temporary basis of up to 4 months, Monday to Friday, to play a key role in the heart of our operations. You will work closely with the Repairs team and Contact Centre to ensure seamless service delivery, managing crucial planning tasks and facilitating communication between customers and operatives.
Responsibilities
* Manage essential planning tasks to ensure high performance and efficiency.
* Communicate effectively with both internal and external customers.
* Collaborate with the Repairs team to assist in the smooth running of the repairs service.
Qualifications
* Has experience working in a customer‑focused/Contact Centre environment.
* Is accustomed to working within agreed performance targets.
* Can thrive in a fast‑paced environment and handle pressure well.
* Demonstrates the ability to organize and maintain multiple areas of work simultaneously.
Disability Confidence
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .
Benefits
* Excellent pension scheme with a high level of employer contributions.
* Free, fully equipped onsite gym and changing facilities.
* Opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme.
* Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option.
* Free Employee Assistance programme, including free counselling.
* Free annual flu vaccination.
* Cycle to Work scheme.
* Opportunity to work in a beautiful and vibrant part of the Southwest.
* We support digital working with modern devices/smart phones.
* Dress‑down Fridays, company quizzes, and lots of charity events throughout the year.
* Modern and spacious offices located on a bus route, just three miles from the city centre.
* Daily visit from a local food van and proximity to local shops including Crownhill, Warrens, M&S Foodhall, Co‑op, Starbucks and Tim Hortons.
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