Job Overview
999 Telephone Triage Nurse / Paramedic – Emergency Operations Centre, Band 6 NHS Agenda for Change £39,959-£48,117 per annum. Permanent – Part‑time & Full‑time positions available. Location: Medway (East) & Crawley (West).
Responsibilities
* Provide remote clinical assessments, onward referrals or home‑management advice using clinical decision support software and other IT systems for patients presenting to the 999 service.
* Support and coach Emergency Medical Advisors (EMAs) and dispatch teams within the EOC.
* Clinically assess, prioritise and manage incidents to ensure patient safety and appropriate allocation of resources.
* Communicate effectively with patients, carers, colleagues, and other healthcare professionals, using negotiation skills as required to coordinate the best care and facilitate referrals as appropriate.
* Act as a point of clinical leadership and decision‑making within the EOC, including safeguarding and capacity/consent decisions.
Benefits
* Option to join NHS pension scheme
* A minimum 27 days' holiday each year, increasing after five years' service.
* Personal and professional development and training opportunities.
* Salary Sacrifice schemes for cars or push bikes.
* Access to occupational health and counselling services.
* Award‑winning wellbeing hub
* Access to NHS discounts, offering NHS employees a range of money‑saving deals.
Working Conditions
This fully office‑based role at 111/999 contact centres in Medway, Kent or Crawley, West Sussex. Due to 24/7 shift patterns, including nights, applicants must live within approximately 45–60 minutes’ commuting distance.
Vaccination Requirement
Front‑line positions require new starters to be appropriately vaccinated against SARS‑CoV‑2 unless medically exempt.
Background Checks
A Disclosure and Barring Service (DBS) check (basic, standard or enhanced depending on role) will be required.
Equal Opportunity Statement
The Trust is passionately committed to being an inclusive employer – a place where we can all be ourselves and succeed. As an employer we offer a range of family‑friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under‑represented groups. The Equality Act 2010 protects disabled people – including long‑term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes – including the interview – are fair and equitable.
Recruitment Package
All successful applicants will be placed at the bottom of the banding unless proven, relevant NHS or equivalent experience can be demonstrated.
#J-18808-Ljbffr