Reference: CSMKC111003_1758274022
Posted: September 19, 2025
Day to day duties as a Customer Care Coordinator
* Handling customer enquiries via phone, email and face-to-face interactions
* Identifying and logging defects, booking engineers or specialist subcontractors as required
* Managing and monitoring the central customer service email inbox
* Maintaining and updated the company CRM system with customer interactions and job updates
* Scheduling and coordinating works with engineers and subcontractors
* Closing completed jobs and ensuring all follow-ups are resolved
Requirements as a Customer Care Coordinator
* At least a year experience in customer care within new homes
* Strong knowledge of new build homes and NHBC standards
* Excellent organisational and communication skills
* Customer-focused, proactive and able to work independently
* A team player with a positive, problem-solving attitude
What we offer for a Customer Care Coordinator
* 25,000 - 28,000 basic salaries
* Company pension scheme
* Additional employee benefits and career development opportunities
* Flexible working from home 2 days a week
If this seems like something that would interest you, please apply below or for more information contact Kirsty Cade at Fawkes and Reece London office.
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