A regional police force in the United Kingdom is seeking a Contact Management Centre Officer to handle emergency 999 and non-emergency 101 calls. The officer will need to apply an investigative mindset while ensuring sensitive matters are addressed with empathy. The role involves completing crime reports, assessing risks, and creating incident records. This position offers competitive benefits including pension scheme, generous leave, and opportunities for career progression. Flexibility in shift patterns required, with training provided for successful candidates.
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